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530 London Rd, Thornton Heath CR7 7YE, UK – 020 8401 3486
Accompanied my apprehensive husband David this morning to have laser treatment to repair a torn retina. Moorfields Eye clinic was busy but efficient. David was duly called into the laser room and towards the end of the10 minute procedure, he passed out. With in seconds emergency help arrived, nurses, doctors, oxygen, porters, paramedics with stretcher. A routine session became a scene out of casualty as they brought him round from fainting. With all of this came a real sense of concern, efficiency, reassurance and true care. Bless all of you and thank you.
I have been under Moorfields eye departments at Croydon for a number of years and cannot speak highly enough of their level of care and professionalism. Moorfields took over the eye division at CUH quite a while back and the improvements they have achieved are very impressive. I am therefore loathe to post my feedback from last Thursday but do this in the hope that remedial action can be taken. I attended the eye clinic for a post operation review and waited nearly three and a half hours to be seen by a consultant. He and his support staff were clearly embarrassed by the poor scheduling of the mornings appointments which resulted in horrendous log jams and was plainly due to poor resource planning failure by admin staff. The staff and consultants were , as usual, absolutely excellent .However, I really hope we are not returning to the bad old days of thoughtless appointment booking and appropriate staffing decisions!