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530 London Rd, Thornton Heath CR7 7YE, UK – 020 8401 3486
I have been under Moorfields eye departments at Croydon for a number of years and cannot speak highly enough of their level of care and professionalism. Moorfields took over the eye division at CUH quite a while back and the improvements they have achieved are very impressive. I am therefore loathe to post my feedback from last Thursday but do this in the hope that remedial action can be taken. I attended the eye clinic for a post operation review and waited nearly three and a half hours to be seen by a consultant. He and his support staff were clearly embarrassed by the poor scheduling of the mornings appointments which resulted in horrendous log jams and was plainly due to poor resource planning failure by admin staff. The staff and consultants were , as usual, absolutely excellent .However, I really hope we are not returning to the bad old days of thoughtless appointment booking and appropriate staffing decisions!
Accompanied my apprehensive husband David this morning to have laser treatment to repair a torn retina. Moorfields Eye clinic was busy but efficient. David was duly called into the laser room and towards the end of the10 minute procedure, he passed out. With in seconds emergency help arrived, nurses, doctors, oxygen, porters, paramedics with stretcher. A routine session became a scene out of casualty as they brought him round from fainting. With all of this came a real sense of concern, efficiency, reassurance and true care. Bless all of you and thank you.
Poppy Ln, Shirley Oaks Village, Croydon CR9 8AB, UK – 020 8655 5500
My experience at Shirley Oaks was great. I was an NHS patient having a left inguinal hernia repair and after reading the reviews online I was apprehensive at the thought of attending this hospital. The staff i encountered were extremely helpful. The receptionist, nurses, cafe staff and the surgeons. All very professional. When I had my consultation, it was very fast and over with within 5 minutes. I felt that wasn't enough time to get my head around things and ask the Dr questions, However, he was amazing and has done a great job. Thank you. I would recommend this hospital as I have experienced nothing but care, attentiveness and a willingness to be helped by the staff here. One again, thank you.
Good facilities, food and waiting time for treatment via private healthcare. Day nurses were however disappointing. One nurse was especially rude whenever asked questions and rarely checked-in to ask if the patient was ok after undergoing a major surgery. The consultant did a good job but only provided an explanation/summary of quite a major operation after being promoted. On that basis, I would only recommend this hospital as a lower-mid tier private health care option.